Rural carrier aids customer hurt in downhill fall

Rural Carrier Shelby Moats was delivering mail in Malvern, OH, one day in January when she spotted an older customer on the ground at the bottom of a hill near his residence.

Moats rushed to check on the man, who had fallen and was shivering in frigid temperatures with multiple injuries, including a head wound.

The Postal Service employee immediately asked a neighbor to call 911.

The man’s wife soon came outside, unaware of her husband’s whereabouts.

Moats remained on the scene until emergency responders arrived and took the man to a hospital.

He is recovering from the incident.

“His wife was so very thankful for Shelby’s assistance and for all of her care and concern,” said local Postmaster Natalie Labs.

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