Rural Carrier Hero

Rural Carrier Hero: Roger Burnette, Rochelle, GA

Customers in Rochelle, GA, are mourning the recent loss of Roger Burnette, a longtime rural carrier who performed a heroic act shortly before his death. Burnette was delivering mail to a residence where a customer normally greeted him at the…


Rural Carrier Hero: Theresa Nemeth, Port Charlotte, FL

Port Charlotte, FL, Rural Carrier Associate Theresa Nemeth knew a customer well enough to be sure that he wouldn’t have let his mail pile up recently, and that he wouldn’t have gone out of town without requesting hold or forward…


Rural Carrier Hero: Michael Thomas, Leland, MS

As Rural Carrier Michael Thomas recently approached a mailbox in Leland, MS, he could see a bicycle lying nearby in the grass. But when he got closer, there was more: a 72-year-old customer who’d fallen off the bike and couldn’t…


Rural Carrier Hero: Debra Feist, White Cloud, MI 

Rural Carrier Associate Debra Feist was delivering mail recently in White Cloud, MI, when she heard a customer call out for help. She found the woman stranded inside her home, unable to get up after a fall. Feist helped her…


Rural Carrier Hero: Patsy Arnold, Cedaredge, CO

Cedaredge, CO, Rural Carrier Patsy Arnold was delivering mail recently when she noticed an occupied car alongside the road. She stopped to offer assistance and found that the driver was the son of a co-worker and was on his way…


Rural Carrier Hero: James Farnstrom, Lincoln, NE

While delivering mail recently in Lincoln, NE, Rural Carrier James Farnstrom noticed a familiar customer wandering around who appeared to be disoriented. Concerned that she may have been dehydrated, he gave her a bottle of water and struck up a…


Rural Carrier Hero: Christopher Meskan, Waterville, MN

Rural Carrier Christopher Meskan was outside the Waterville, MN, Post Office recently loading mail for delivery when he saw a girl around the age of 3 wandering nearby. Seeing no sign of an adult and aware of hazards such as…


Rural Carrier Hero: James Sutton, Fuquay-Varina, NC

A postal customer in Fuquay-Varina, NC, recently sought out help in a moment of crisis and found it when she went outside and saw Rural Carrier James Sutton approaching her door with a package. The woman told Sutton that her…


Rural Carrier Hero: Eddie Santos, Lubbock, TX 

It was a hot day in Lubbock, TX, recently when Rural Carrier Eddie Santos noticed something amiss while delivering mail: He spotted a woman who seemed disoriented wandering around with a dog. The postal employee stopped to check on her,…


Rural Carrier Hero: Tamela Donaway, Berlin, MD 

Two postal customers in Berlin, MD, recently got the help they needed in an emergency from Rural Carrier Tamela Donaway. A man had seriously injured his hand while operating a bench lathe at home, and his wife — who was…


Rural Carrier Hero: Vanessa Beatty, Prosperity, PA

Rural Carrier Vanessa Beatty had just delivered a package to a customer’s home in Prosperity, PA, when she heard someone call out to her. The voice was faint but unmistakable: “Mail lady! Mail lady!” As Beatty looked around, she saw…


Rural Carrier Hero: Nancy McKinstry, Ware, MA 

A misstep on uneven pavement recently left a Ware, MA, postal customer injured and stranded for hours on a hot driveway in a secluded area where traffic is rare. Rural Carrier Nancy McKinstry was the first passerby following the woman’s…



Rural Carrier Hero: Kathryn Bennett, Rehoboth, MA

A recent hot day in Rehoboth, MA, caused an elderly customer to feel ill. He was in distress when Rural Carrier Kathryn Bennett encountered him while delivering mail, so she gave him a cold bottle of water and called for…


Rural Carrier Hero: Kimberly Mitchell, Maineville, OH

Maineville, OH, Rural Carrier Kimberly Mitchell was delivering mail recently at a condominium when she heard a faint cry for help coming from an elderly customer’s unit. She called out to the woman, who told her that a neighbor had…


Rural Carrier Hero: Brenda Miller, Thomasville, PA 

Brenda Miller recently had a certified letter for a customer who was routinely at home at delivery time, so the rural carrier was concerned when she knocked on the door and got no answer. She heard noises, though, so she…


Rural Carrier Hero: Saleena Millet, Montague, MI

A customer was recently terrified that he’d been stung on his back by a bee, having been to the emergency room after a previous sting, but he wasn’t sure. That’s when Montague, MI, Rural Carrier Saleena Millet arrived with his…