When Online PSHB Enrollment Fails: A Backup Plan for Postal Employees

For many USPS employees, this Open Season has been less about choosing a health plan and more about wrestling with technology.

The intended path once you’re ready to make a change to or enroll in a plan is to start on LiteBlue, move into the Postal Service Health Benefits (PSHB) enrollment system, and complete your election online. But, for a lot of people, that process is breaking down somewhere along the way. (If you still need to weigh your options, you can use the PSHB section of the Consumers Checkbook online to compare available plans.)