Amazon Fresh “Customized Delivery” information for rural carriers

Re: Amazon Fresh “Customized Delivery”
The NRLCA is aware that the Postal Service is expanding the Amazon Fresh test which is also known as “Customized Delivery”. The parties have discussed this process of rural carriers delivering groceries and the work functions around that. The parties have agreed at this time, ONLY Leave Replacements will deliver Amazon Groceries and will be compensated actual time for all functions associated with loading and delivering Amazon Fresh which includes any deviation time and miles if in a POV. Regular carriers should not be doing any work associated with the delivery of Amazon Fresh. The only function we have agreed to that involves the regular carriers, is when the carrier picks up the empty totes, they are treated the same as carrier pick-up, 90 seconds for the event and 9 seconds for each piece.


I am requesting if you have any Districts that have given instructions for regular carriers to deliver Amazon Fresh, please discuss with the district and if they do not agree to stop then notify your NRO and myself ASAP, with the District name, the person and title of who you spoke with.


If regular carriers are being required to deliver Amazon Fresh, then a grievance should be filed and the remedy should be cease and desist, compensate the carrier at 150% of their hourly rate for all actual time spent and EMA if POV required. Do not agree to 8127 or 2 minutes per mile.

Thank You,
Joey C. Johnson

4 Comments on "Amazon Fresh “Customized Delivery” information for rural carriers"

  1. Pam Sabens | 07/31/2016 at 5:05 pm |

    Thank you for this information. I feel certain the district will be trying to pull the wool over the rural carriers eyes. Please help us all to be strong during all the changes the postal system is creating.

  2. Surprise! | 07/31/2016 at 5:35 pm |

    Our RCA’s are not going to be happy about this. They had an agreement that they did not have to carry the amazon fresh if they were carrying the full route.

    As the Amazon Fresh has to be delivered with in time windows of 7 to 10 in the morning and I don’t remember the later window, this causes a lot of extra time and energy to deliver the Amazon fresh.

    When the heavy mail comes this is going to be really unpleasant.

  3. Elizabeth McManus | 08/01/2016 at 7:15 am |

    I am retired now but in my office there was never enough subs (most of my 31 years there was 1 for 8 routes). This seems like an impossible work load for a carrier to handle Amazon Fresh and a route as well. In my town Amazon Fresh would probably do well meaning that poor sub would be spending hours delivering groceries before their route. It is good to have work but this sounds like too much of a good thing. Wonder when the USPS will learn that a person can do only so much in a day?

  4. All I have to say about this is “Bull Shit” I’ll be damned if I’m carrying Amazon “Fresh” I’ll walk off the job. Here is a real good example of how the Union, which I am a member of Screws the RCA’s again. I am so damn sick of working harder than all the regulars, and having shit no benefits, half the pay they are making and the list can go on, and on and on. The whole postal service as a whole is the worst.

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