Waddington, NY, Rural Carrier Associate Patrick Chapman was delivering mail one day last spring in a nearby hamlet, Chase Mills, when he heard a customer yelling for help inside her residence.
Chapman rushed to the woman’s door and she directed him to spare keys.
Upon opening it, he found that she was stranded on the floor after falling the previous evening.
The Postal Service employee immediately called 911 and comforted the customer until paramedics arrived to take her to a hospital.
She recovered from the incident and credited Chapman with saving her life.
“If Patrick had not come along that morning and acted as he did, there could have been a very different outcome,” said Waddington Postmaster Peter Paquette.