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Customer overwhelmed with gratitude for employee’s help

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HeroJodieKraft large storyColumbus, OH, Rural Carrier Jodie Craft was delivering mail one day last fall in nearby Galloway when she spotted a customer, James Mentel, who’d fallen in his driveway while raking and blowing leaves.

Craft rushed to check on Mentel, who had been stranded for over an hour.

The Postal Service employee immediately called 911, covered Mentel with her coat and comforted him until emergency responders arrived.

After he recovered from the incident, Mentel paid an emotional visit to his local Post Office.

“I don’t know what would have happened to me if Jodie hadn’t found me,” he told Postmaster Susan Wilson.

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