Rural Carrier Shelby Moats was delivering mail in Malvern, OH, one day in January when she spotted an older customer on the ground at the bottom of a hill near his residence.
Moats rushed to check on the man, who had fallen and was shivering in frigid temperatures with multiple injuries, including a head wound.
The Postal Service employee immediately asked a neighbor to call 911.
The man’s wife soon came outside, unaware of her husband’s whereabouts.
Moats remained on the scene until emergency responders arrived and took the man to a hospital.
He is recovering from the incident.
“His wife was so very thankful for Shelby’s assistance and for all of her care and concern,” said local Postmaster Natalie Labs.