Rural carrier responded to a customer who fell in a barn

Rural Carrier Associate Hayden Dale was delivering mail recently in Wilmington, OH, when he heard shouts coming from a barn.

Dale found a customer on the barn floor who had fallen off a ladder, hitting his head and sustaining other injuries.

Dale ran to the man’s residence to alert his wife, who called 911 while the Postal Service employee went back and comforted him until paramedics arrived.

The customer was treated for injuries that included a broken ankle.

He later wrote to the Wilmington Post Office to praise Dale:

“Hayden got me the help I needed. It was a complete selfless act of kindness that he didn’t have to do. I am forever grateful.”

Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.