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Sick customer’s son thanks rural carrier for compassion

Smethport, PA, Rural Carrier Starr Silvis was recently delivering mail to an older customer she checks on regularly when she discovered that he’d fallen inside his home.

The man was disoriented, telling Silvis he was in bed, and she immediately called 911 as well as the local Post Office.

The Postal Service employee remained on the scene, reassuring the customer that help was on the way, until paramedics arrived.

The customer’s son followed up with USPS to thank Silvis and to say that his father was receiving hospice care.