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USPS Mandatory Stand-Up Talk: Staying Vigilant – Customer Interactions for Carriers

As the number of confirmed cases of Coronavirus Disease 2019 (COVID-19) continues to rise, the Postal Service recognizes the challenges of your work under these circumstances and appreciates your efforts in continuing to provide essential mail service to all communities.

Some customers–including nursing homes and other facilities with individuals considered to be high risk for COVID-19 complications–have expressed concerns about accepting mail. Some of these customers have requested additional measures be taken prior to delivery of their mail, such as asking to take a carrier’s temperature or making a carrier submit to a medical questionnaire before effecting delivery.

This stand-up talk is to provide further guidance on the handling of these requests

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