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This carrier located and reunited a lost, disoriented customer with his family

Rural Carrier Chasity Lowe was making deliveries last month in Murfreesboro, TN, when a distressed customer approached her.

The woman, Lucille Reynolds, said her husband, James, had gone missing from their home about a half-hour earlier. Because he has a medical condition, Lucille said she feared for his well-being.

Lowe said she would keep an eye out for James — and about an hour later, she spotted him sitting on steps outside a church. He appeared weak and disoriented.

The Postal Service employee called Lucille and waited with James until she arrived with other relieved family members to take him home.

Employees featured in “Heroes” receive letters of commendation through the Postmaster General Heroes’ Program. The nomination form is available on Blue.

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