Over a week into this year’s Open Season, some enrollees in the new Postal Service Health Benefits program are struggling to review and make changes to their health care options for plan year 2025.
It’s unclear how widespread the issues are, but some PSHB participants have experienced difficulties logging in to PSHB’s enrollment platform, according to the American Postal Workers Union and other sources who wrote directly to Federal News Network.
Other issues have included an incorrect premium rate listed for one PSHB plan option, incomplete information in the PSHB plan comparison tool and issues with the provider search tool, APWU said.
LOGIN.GOV is a mess ! I can get into my OPM Dashboard but when I try to see Health Benefits page LOGIN has me take photo of my drivers license only to say “Information not found” wait 6 hours and try again. The PSHB help line takes you through the menu then says we are very busy try again and hangs up ! Government efficiency at it’s best.