Rural Carrier Lee Ann Austin was recently delivering mail in Manila, AR, when she saw a customer who had fallen outside her home.
The woman, who runs an antiques store next to the house, had taken a tumble while she was picking up trash that had blown into the road.
The customer had a laceration above her eye, a cut lip and a swollen face. Austin asked if she could call 911, but the woman declined.
The Postal Service employee knew the customer was the grandmother of a friend of hers, so she called family members instead.
Austin comforted the customer and provided first aid until the woman’s relatives arrived and took her to a hospital.
The family members later praised Austin’s actions to local Postmaster Erik Williams.
The customer has recovered from her injuries and is back at work at her antiques store.
