Rural Carrier Brittany Siler was recently delivering mail in Peru, IN, when she grew concerned about a customer whose mail was piling up. Siler alerted a neighbor, who arranged for someone to check on the woman. The customer was found stranded in her bathtub, where she’d fallen two days earlier ...

Rural Carrier Wendy Pollard was recently delivering mail in a Comstock Park, MI, subdivision when a little boy startled her. She had stopped at a mailbox when the 3-year-old ran toward her vehicle, climbed through the driver’s window, tumbled into her lap and grabbed the steering wheel, refusing to let ...

Rural Carrier Associate Karrie McCullouch was recently making deliveries in Croghan, NY, when she noticed an unfamiliar dog outside a residence. She then heard someone yelling in the distance and thought it may have been the animal’s owner calling it home. However, as McCullouch started to drive off, she saw ...

Rural Carrier Associate Susan Thompson was delivering mail on a blazing summer day last year in Mount Vernon, TX, when she heard a customer yelling for help. Thompson rushed to aid the woman, who had fallen in her yard an hour earlier and lost all feeling on one side of ...

Rural Carrier Kaci Hough was recently delivering mail in Raleigh, MS, when she arrived at the home of an 89-year-old customer who uses a walker. She instantly realized there was an emergency: The man was being swarmed by hornets. Hough rushed to his aid, dispersing the insects and guiding him ...

Rural Carrier Stacey Dolan was delivering mail on an icy day last year in Litchfield, CT, when she came upon two customers in a moment of crisis outside their home. One had slipped and fallen and couldn’t get up, and the other was unable to assist. Dolan rushed to their ...

It was Certified Mail that brought Rural Carrier Megan Husby to an older customer’s door one day last summer in New Richmond, WI. As she approached the man’s residence to get his signature, she spotted him lying on the ground in his front yard, mail scattered around him. Husby rushed ...

Rural Carrier Associate Alexis Baker was recently delivering mail in Manito, IL, when she came upon a FedEx truck that had overturned, coming to rest in a corn field. Baker immediately called 911 and rendered first aid to the injured driver. Emergency responders soon arrived and took over. “Her co-workers ...

Rural Carrier Associate Kourtney Bray was recently delivering mail in Holland, NY, when she spotted a truck in flames outside a customer’s residence. She immediately called 911 and remained on the scene until firefighters arrived to extinguish the blaze before it could spread to the detached garage and the house ...

Marissa Means, a rural carrier associate in Kerens, TX, was delivering mail one day last summer when she heard someone yelling for help. She soon spotted a customer who’d fallen off his lawn mower and was bleeding profusely from multiple lacerations he’d sustained. Means immediately called 911 and remained on ...

Rickey Pottle, a rural carrier from Gardiner, ME, was recently making deliveries in nearby Farmingdale when he grew concerned about a customer whose mail was piling up unusually. Pottle alerted the local Post Office, and authorities were asked to check on the man. Emergency responders discovered that the customer had ...

Rural Carrier William Goddard was recently delivering mail in Martins Ferry, OH, when he saw a car swerve on a four-lane highway to avoid hitting a 5-year-old boy darting in and out of traffic. Goddard immediately stopped and waved at an oncoming truck to alert the driver to the presence ...

Rural Carrier Steve Slinkard was recently delivering mail in Paragould, AR, when he heard someone yelling for help behind a residence. Slinkard stopped to render aid and soon found a customer facedown on the back porch. The man said he’d fallen after mowing his lawn and had been trying to ...

Rural Carrier Frank Flejtuch was recently delivering mail in Hayden, ID, when he spotted an older customer lying on the ground outside her home. Flejtuch rushed to check on the woman, who had fallen and couldn’t stand up on her own. The Postal Service employee safely helped the customer get ...

Rural Carrier Associate Monica Castillo was recently making deliveries in Riverbank, CA, when she came upon an older customer experiencing a crisis. Castillo heard the woman screaming for help because her motorized wheelchair had gotten stuck in the doorway of her home, leaving her stranded for several hours. The Postal ...

Winding across a hilly, gravel road in Crockett, Virginia, Is where you’ll find Allen Dix every day of the week except Sunday. “This is part of my 75-mile mail route that I travel six days a week,” he says. As a USPS rural mail carrier, it’s a route he knows ...

Rural Carrier Thomas Bentham was recently delivering mail in Cattaraugus, NY, when he came upon the scene of a motorcycle accident that left the rider lying in the roadway. Bentham stopped to check on the man, called 911 and comforted him until emergency responders arrived. The victim was flown to ...