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Rural carrier helps customer recover from fall

Rural Carrier Lisa Ann Wagner was making deliveries at a home in Kerrville, TX, when she noticed the customer’s mail starting to pile up. Wagner grew concerned because she knew the woman lived alone and had minimal contact with her neighbors and family. The Postal Service employee tried contacting the customer by phone and text, … Read more

RCA leads customer to safety

Rural Carrier Associate George McCabe Jr. was recently delivering mail in Waterford, CA, when he spotted a customer wandering down the middle of a road. McCabe recognized the woman as the mother of Ronda Salas, a retired Postal Service colleague. He approached the customer, confirmed her name and asked if she needed assistance. The 87-year-old … Read more

Rural carrier aids customer who fell

Rural Carrier Camille Graves was delivering a package to a customer in Brookfield, MA, when she heard a cry for help from inside the home. Braves entered the residence and found an older woman lying on a cold floor. The customer had fallen the night before and was unable to get up. The Postal Service … Read more

Rural carrier performs CPR on co-worker

Rural Carrier Ronda Layson was at the Coco River Post Office in Naples, FL, when she spotted a colleague in distress. Layson found the employee unconscious and not breathing. As she began CPR, another employee held the hand of their ailing colleague until paramedics arrived. “Ronda went above and beyond the call of duty for … Read more

Rural Carrier worried about mail piling up alerts authorities

Shelley Ponton, a rural carrier in Ashkum, IL, was recently making deliveries when she grew concerned about an older customer whose mail was piling up unusually. Ponton asked Postmaster Julia Holohan to alert authorities about the woman, who lived alone and had no family members except a brother 75 miles away. Emergency responders found the … Read more

Rural carrier rescues toddler from roadway

Neal Sisbarro, a rural carrier in Hutto, TX, was recently delivering mail when he spotted an unattended toddler running down the middle of a street. Sisbarro guided the girl out of harm’s way and started looking for her residence. He noticed a front door ajar a block away and knocked on it. The mother answered, … Read more

Rural carrier assists man in distress

April Page, a rural carrier associate in Dandridge, TN, was called in on her day off to work for a neighboring town’s Post Office. As she drove around looking for a cluster box unit at an apartment building on the unfamiliar route, a woman ran outside and screamed that her husband was dying. The Postal … Read more

Rural carrier aids fallen customer

In her first month on the job, Rural Carrier Associate Michelle Walker was delivering in a remote area on her route in Milton-Freewater, OR, when she heard a faint cry for help. At first, the postal employee couldn’t pinpoint where it was coming from. When the cry was repeated, she was able to follow it … Read more

Rural Carrier jumps into action at sign of fire

Rural Carrier Associate Johanna Dehl was delivering on her route in Adell, WI, when she noticed smoke streaming from a customer’s garage. The postal employee parked her vehicle, ran to the house and opened the front door. She screamed “Fire!” and called 911. The customers weren’t home, but she could hear two terrified dogs. They … Read more

Customer credits rural carrier with saving life

When Rural Carrier Brandon Webman was out delivering on a snow-covered back road in Chichester, NH, last winter, he saw a customer ready to greet him at the end of his driveway. As the man moved toward his mailbox, he slipped and hit his head on the ground. Webman immediately contacted emergency medical services, who … Read more

Rural carrier assists woman after fall

Rural Carrier Fran Geisler was delivering to the home of a customer in Hooper, NE, when she noticed the mail from the previous day hadn’t been picked up. Geisler, who knew the customer had mobility issues, knocked on the door and called out. “I need help,” came the reply. The elderly woman had fallen the … Read more

Rural carrier’s actions help uncover tragedy

Rural Carrier Maci Myers was delivering mail in Cyril, OK, last winter when she noticed a little girl wandering outside a residence. While it wasn’t unusual for Myers to encounter children on her route, she sensed that something wasn’t quite right. She stopped and asked the girl if she was OK. The postal employee was … Read more

Observant rural carrier credited with saving life

Rural Carrier Kellie Vail noticed a customer on her route in Olathe, KS, hadn’t picked up his mail in several days. The postal employee grew concerned and decided to knock on the door. The customer responded that he had fallen down his stairs three days prior. Vail contacted emergency services to get the man medical … Read more

Rural carrier ushers canines out of harm’s way

Rural Carrier Eugene Petrucci was delivering on his route in Furlong, PA, when he noticed flames coming from a customer’s garage. While it was clear there was no one home, the postal employee was familiar with the family and knew they had three dogs. He parked his vehicle and ran to the front door, opening … Read more

Rural carrier earns praise from rescued customer’s family

Rural Carrier Jennifer Winfrey was recently on duty in Minden, LA, when she heard an older customer yelling for help. Winfrey rushed to aid the woman, who had fallen inside her home and sustained multiple lacerations. The Postal Service employee immediately called the customer’s son, at her request, and rendered first aid until he arrived. … Read more

Rural carrier gets help for customer with broken hip

Rural Carrier Associate Joseph Eskew was delivering mail on a frigid December day in Riner, VA, when he spotted a 92-year-old customer who had fallen in her driveway. Eskew rushed to check on the woman, who asked him to help her back to her house. He safely carried her inside and called 911, as well … Read more

Rural carrier acts on concern for customer’s well-being

Danielle Toler, a rural carrier, was recently making deliveries in Republic, WA, when she grew concerned about an older customer whose mail was piling up. Toler alerted the local Post Office, which contacted the woman’s family members. They checked on the customer, found her to be critically ill and made sure she received the care … Read more