Rural Carrier Ronda Layson was at the Coco River Post Office in Naples, FL, when she spotted a colleague in distress. Layson found the employee unconscious and not breathing. As she began CPR, another employee held the hand of their ailing colleague until paramedics arrived. “Ronda went above and beyond ...

Shelley Ponton, a rural carrier in Ashkum, IL, was recently making deliveries when she grew concerned about an older customer whose mail was piling up unusually. Ponton asked Postmaster Julia Holohan to alert authorities about the woman, who lived alone and had no family members except a brother 75 miles ...

Neal Sisbarro, a rural carrier in Hutto, TX, was recently delivering mail when he spotted an unattended toddler running down the middle of a street. Sisbarro guided the girl out of harm’s way and started looking for her residence. He noticed a front door ajar a block away and knocked ...

April Page, a rural carrier associate in Dandridge, TN, was called in on her day off to work for a neighboring town’s Post Office. As she drove around looking for a cluster box unit at an apartment building on the unfamiliar route, a woman ran outside and screamed that her ...

In her first month on the job, Rural Carrier Associate Michelle Walker was delivering in a remote area on her route in Milton-Freewater, OR, when she heard a faint cry for help. At first, the postal employee couldn’t pinpoint where it was coming from. When the cry was repeated, she ...

Rural Carrier Associate Johanna Dehl was delivering on her route in Adell, WI, when she noticed smoke streaming from a customer’s garage. The postal employee parked her vehicle, ran to the house and opened the front door. She screamed “Fire!” and called 911. The customers weren’t home, but she could ...

When Rural Carrier Brandon Webman was out delivering on a snow-covered back road in Chichester, NH, last winter, he saw a customer ready to greet him at the end of his driveway. As the man moved toward his mailbox, he slipped and hit his head on the ground. Webman immediately ...

Rural Carrier Fran Geisler was delivering to the home of a customer in Hooper, NE, when she noticed the mail from the previous day hadn’t been picked up. Geisler, who knew the customer had mobility issues, knocked on the door and called out. “I need help,” came the reply. The ...

Rural Carrier Maci Myers was delivering mail in Cyril, OK, last winter when she noticed a little girl wandering outside a residence. While it wasn’t unusual for Myers to encounter children on her route, she sensed that something wasn’t quite right. She stopped and asked the girl if she was ...

Rural Carrier Kellie Vail noticed a customer on her route in Olathe, KS, hadn’t picked up his mail in several days. The postal employee grew concerned and decided to knock on the door. The customer responded that he had fallen down his stairs three days prior. Vail contacted emergency services ...

Rural Carrier Eugene Petrucci was delivering on his route in Furlong, PA, when he noticed flames coming from a customer’s garage. While it was clear there was no one home, the postal employee was familiar with the family and knew they had three dogs. He parked his vehicle and ran ...

Rural Carrier Jennifer Winfrey was recently on duty in Minden, LA, when she heard an older customer yelling for help. Winfrey rushed to aid the woman, who had fallen inside her home and sustained multiple lacerations. The Postal Service employee immediately called the customer’s son, at her request, and rendered ...

Rural Carrier Associate Joseph Eskew was delivering mail on a frigid December day in Riner, VA, when he spotted a 92-year-old customer who had fallen in her driveway. Eskew rushed to check on the woman, who asked him to help her back to her house. He safely carried her inside ...

Danielle Toler, a rural carrier, was recently making deliveries in Republic, WA, when she grew concerned about an older customer whose mail was piling up. Toler alerted the local Post Office, which contacted the woman’s family members. They checked on the customer, found her to be critically ill and made ...

Rural Carrier Jessica Reimers was recently delivering mail on an icy day in Fullerton, NE, when she came upon a car overturned in a ditch, with an older driver climbing out of the vehicle. Reimers immediately called 911 and guided the woman to safety. The Postal Service employee comforted the ...

Olivia Allee, a rural carrier associate, was making deliveries in December in California, MO, when she spotted an older customer who’d fallen outside. The man asked Allee for help, but she couldn’t safely lift him, so she immediately called 911. The Postal Service employee then located a blanket to warm ...

Shawn Jones, a rural carrier, was recently delivering mail in Moodus, CT, when she heard an older customer yelling for help. Jones saw the woman lying on the kitchen floor, found the door locked and immediately called 911. The Postal Service employee remained on the scene until emergency responders arrived ...