A sharp-eyed postal employee in Jackson, OH, recently got help for the victim of a single-car accident. Rural Carrier Associate Ryan Mallow was delivering mail when he saw an SUV at the bottom of a steep embankment. The driver was slumped over the steering wheel. Mallow called 911 and tried ...

An accident with a circular saw recently left an Omaha, NE, postal customer in dire need of help after he cut off two fingers. “He was alone, couldn’t talk straight, was very disoriented — I think he was going into shock,” said Rural Carrier Roger Vaad, who was delivering mail ...

A malfunctioning medical-alert necklace recently left a postal customer desperate for assistance after she fell at her Pembroke, VA, home. While delivering mail, Rural Carrier Betty Stevers heard the woman crying out for help as she lay on her front porch. Stevers called the woman’s daughter and stayed on the ...

Blair, WI, Rural Carrier Associate Mike Ressel was delivering his route when he spotted a very young girl outside wondering around half-dressed in the cold winter weather. He secured his vehicle and went to speak with the little girl. She was looking for her mother who had left the night ...

New Salisbury, IN, Rural Carrier Tony Sizemore was delivering mail recently when an SUV passed him as he was stopped at a highway mailbox. The SUV collided with another vehicle head-on, flipped over and caught fire. Sizemore and a passerby rescued the driver of the SUV before it became engulfed ...

A recent workday in Richmond, MN, got off to an alarming start when two rural carriers arrived at the Post Office at 6:30 a.m. and found a co-worker collapsed on the floor. Thomas Niehaus and Robert Vossen rushed to her side, and Vossen stayed with her while Niehaus called 911 ...

LeClaire, IA, Rural Carrier Associate Aimee Schultz recently helped a customer out of an unusual bind: The woman had locked herself out of her house while she was outside on a rear balcony. The woman’s dogs were inside the house, so Schultz and the customer devised a plan to distract ...

A controlled burn on a prairie near Bowman, ND, recently got out of control, threatening a postal customer’s home. Rural Carrier Stacey Scott encountered the encroaching blaze as she was delivering mail and got no answer at the front door, so she called the customer’s mobile phone. She learned that ...

Rural Carrier Kathy Bullard was delivering mail recently in Amherst, TX, when she encountered a customer who was alone and disoriented. Not wanting to leave the man by himself, Bullard contacted a neighbor who knew the man’s family and was able to reach one of his children. The postal employee ...

Rural Carrier Associate Luke Geist recently noticed that a co-worker at the Holton, KS, Post Office didn’t look well. When the man leaned on a cart to steady himself, Geist approached him and asked if he was okay. “No,” he replied, before going limp. Geist caught him before he hit ...

Customers in Rochelle, GA, are mourning the recent loss of Roger Burnette, a longtime rural carrier who performed a heroic act shortly before his death. Burnette was delivering mail to a residence where a customer normally greeted him at the mail box. Instead, he found the woman sprawled out on ...

Port Charlotte, FL, Rural Carrier Associate Theresa Nemeth knew a customer well enough to be sure that he wouldn’t have let his mail pile up recently, and that he wouldn’t have gone out of town without requesting hold or forward service. When she shared her concern with a maintenance worker ...

As Rural Carrier Michael Thomas recently approached a mailbox in Leland, MS, he could see a bicycle lying nearby in the grass. But when he got closer, there was more: a 72-year-old customer who’d fallen off the bike and couldn’t get up, and her 2-year-old grandson trying to help her ...

Rural Carrier Associate Debra Feist was delivering mail recently in White Cloud, MI, when she heard a customer call out for help. She found the woman stranded inside her home, unable to get up after a fall. Feist helped her into a chair and called the local Postmaster. Emergency responders ...

Cedaredge, CO, Rural Carrier Patsy Arnold was delivering mail recently when she noticed an occupied car alongside the road. She stopped to offer assistance and found that the driver was the son of a co-worker and was on his way to a hospital because he was suffering an allergic reaction ...

While delivering mail recently in Lincoln, NE, Rural Carrier James Farnstrom noticed a familiar customer wandering around who appeared to be disoriented. Concerned that she may have been dehydrated, he gave her a bottle of water and struck up a conversation. Customer Services Supervisor Sharon Smock was conducting a driver ...

Rural Carrier Christopher Meskan was outside the Waterville, MN, Post Office recently loading mail for delivery when he saw a girl around the age of 3 wandering nearby. Seeing no sign of an adult and aware of hazards such as an adjacent bay, Meskan took the girl inside and police ...