Rural Carrier Denise Martel-Bastien pulled into a Londonderry, NH, condominium complex recently when she saw a worrisome sight: a toddler alone in the street — shoeless and sobbing. Martel-Bastien and a concerned resident approached the boy, who managed to tell them only his name, that he was 3 and that he’d gotten lost while following … Read more
Rural Carrier Judith Gagnon recently came to the aid of an older customer in Newmarket, NH, who needed medical assistance. Gagnon was delivering mail when she discovered the man lying in his driveway, apparently knocked unconscious by a fall while he was home alone. The Postal Service employee called 911 and stayed with the customer … Read more
Rural Carrier Bryon Ivett was recently delivering mail to a customer’s home in Gowanda, NY, when he saw the man sprawled out in his front yard. Ivett rushed to help him get up, but the man was unable to stand. The Postal Service employee located a piece of cardboard in the customer’s garage and placed … Read more
A New Jersey motorist who recently suffered a seizure at an intersection praised a helpful Postal Service employee as “my guardian angel transformed into a human.” Rural Carrier Tammy Ventura and another passerby who saw the woman in distress were able to access her vehicle and turn off the ignition. After 911 was called, emergency … Read more
Temperance, MI, Rural Carrier Joan Oehlers was concerned by the sight of two loose dogs running in and out of traffic. She notified the nearest neighbor, who turned out to be the dogs’ owner. The woman later contacted the local Postmaster to express appreciation, explaining that the dogs were therapy animals for her daughter and … Read more
Rural Carrier Associate Michael Ressel was delivering mail on a recent cold day in Blair, WI, when he spotted a little girl wandering around outside alone. He stopped to check on the shivering, half-dressed child, and she told him her mother had gone out the night before to get groceries, leaving her by herself. The … Read more
A customer in Chicago relies on the Postal Service to stay connected with his mother 75 miles away in the village of Hebron, IL, and to ensure that someone checks on her in person regularly. The man ships parcels with Signature Confirmation to the frail woman weekly. When Rural Carrier Jacquelin Slavin had a delivery … Read more
In Petoskey, MI, Rural Carrier Associate Pauline Kullik got no answer when she knocked on a customer’s door to deliver Certified Mail. She looked through a window and saw the woman on the floor. When Kullik opened the unlocked door, the woman asked for help. Finding her cold to the touch, Kullik called 911. Emergency … Read more
Oklahoma City Rural Carrier Alva Reynolds also encountered a customer who was stranded outside after slipping on ice. Reynolds was the first passerby to hear the woman crying out for help. After he called 911, he got a blanket from her car to help her warm up, retrieved her phone from her purse so she … Read more
Rock Island, WA, Rural Carrier Associate Tawnee Agnew called 911 after she witnessed smoke billowing from a residence. Firefighters determined that no one was at home, and local Postmaster Tammie Day later commended Agnew for “quick thinking” that helped prevent the fire from spreading to adjacent properties. When Magnolia, TX, Rural Carrier Brenda Wren detected … Read more
Harsh winter storms in Marsing, ID, made navigating the countryside a challenge for Rural Carrier Mara Ralls and local residents, many of whom were stuck at home at times with several feet of snow in their driveways. Ralls encountered one such customer while delivering mail earlier this year: an older man at the end of … Read more
Harsh winter storms in Marsing, ID, made navigating the countryside a challenge for Rural Carrier Mara Ralls and local residents, many of whom were stuck at home at times with several feet of snow in their driveways. Ralls encountered one such customer while delivering mail earlier this year: an older man at the end of … Read more
Rural Carrier Luis Cortes recently had Certified Mail for a customer in Estero, FL. When he knocked on the woman’s door and she told him to come in, he was surprised to find her on the floor. She told him she’d fallen three days earlier. He immediately called 911. While waiting for emergency responders to … Read more
Rural Carrier Pat Pittman recently turned onto a quiet country road in Seminary, MS, and witnessed a frightening sight: Two children — a boy and a girl — were running toward a nearby highway. The boy was barking orders at the girl, who was in tears as she struggled to keep up. Pittman stopped to … Read more
Rural Carrier Elaine Hudson was delivering mail in Hendersonville, NC, when she discovered that a woman had fallen outside her home. Hudson helped her get inside and contacted her daughter, who called 911 and rushed to the scene. When she got there, Hudson helped her move furniture to provide easier access for emergency responders, who … Read more
The cries of “Help me! Help me!” were faint but distinct as Rural Carrier Minette Hess recently delivered mail to a home in Mount Vernon, OH. She looked around and saw customer Brian Boggs pinned beneath an SUV in his driveway. He had been working on the vehicle when it slipped out of gear and … Read more
On a recent 112-degree day in Bangs, TX, Rural Carrier Sabrina Tibbetts heard a faint cry for help. She looked around and saw a customer on the ground beside his house, where she’d just delivered mail. Tibbetts, who is also trained as an emergency medical technician, rushed to the man’s side and found him bleeding … Read more